Board Thread:Site Discussions/@comment-20015702-20140405191815/@comment-5215338-20140406131613

Toxice wrote: I donot mean that admins should step aside and let the storm rage on without doing anything. Admins should get in and reason out with the ones who are fighting, which is something I don't see happening due to the complaints I have recieved. I seem to have accidentally created a misunderstanding, my apologies. But I don't quite understand what you mean by not reasoning. If these "complaints" come from those who are involved in a fight, then chances are, it's not the admin who's being unreasonable.

We humans are frail enough to experience this phenomenon called "emotion". Emotions are actually defined as  those feelings which are capable of affecting human judgment. If the fight is bad enough that an admin has to step in, there's usually some emotion involved, probably anger or hurt. Such circumstances may lead to that the administrator is being unreasonable. If an administrator intervenes by telling users to take it to PM, the users involved (who may not be thinking straight due to their emotions) will see it as a command to stop fighting, which may or may not make them feel neglected, which would arouse hurt. If the user perceives neglect to be a slight, he or she would probably feel anger.

When people are biased and emotionally affected, they perceive things differently. It's our job as adminiistrators to step into a fight, even if we're seen as unreasonable no matter what we do.