Board Thread:Site Discussions/@comment-20015702-20140405191815/@comment-167456-20140406134608

Krazy Company wrote: Supermorff wrote:

Krazy Company wrote: Admins arent to leniants, admins and users tend to give a shut-up-call to misunderstood users and they end complaining to Toxice. And if its an admins job to make things smooth, the admins shouldnt do that, but instead reason better. Interesting you used the word "misunderstood". So are admins not making an effort to understand what the actual problem is? Because they should always be doing that. But they should stop the argument first. I have a feeling that's whats happening, since the users who are confronted by admins end up complaining to other user that being Toxice

Ok, we're getting to the point of this discussion where we need concrete examples. Giving advice to admins who could improve their management of difficult situations is good, because many of them will not have had previous experience. But you need to be able to point out a situation where they have intervened, say what they did, why it may not have been the best thing to do, and what they could do differently next time. Saying that all admins need to reason with people instead of stopping fights is not the way to bring about change.

I'm going to assume that there is not a record of this. So, next time it happens, keep a record of everything. Who did what, when, and where. In as much detail as possible. Once you have an example or two, let me (or someone else you trust to do it right) know. If you have identified how an admin could have acted better in a specific situation, tell them so. Don't tell them they were bad, tell them why one thing they did could have been better. Comment on the behaviour, not the person. Hopefully they'll recognise the problem and try to fix it. Or they'll explain why they did what they did, and maybe if you see it from their point of view you'll agree with them.

Does that sound like a reasonable plan?